GRAPE MARKET
FRATERNITY & CLUB, SHIRTS, JACKETS, HATS & MORE
Embroidery
So Good
It will Outlast
Your Clothing!
Our Guarantee:
We make it Right or we make it Over
Mistakes get made. Everyone understands that. You ordered a wrong size, we used a wrong thread color. You gave us the wrong date, we sent it to the wrong address. And then there are issues that aren't mistakes but just problems. A button falls off, UPS dropped your box in a puddle.
If anything like this ever happens to you, just let us know.
We will Fix it!
We've been in business since 1998. We trust you and want you to Trust us.
A Note about Our Guarantee
Many people think we are crazy to offer this guarantee because it is so easy to abuse. Occasionally we run into problems, but our guarantee is one of the parts of Grapestitch that we are most proud of. There have been times, though, when we just can't satisfy a customer. In those instances, we reserve the right to resolve the issue with a refund instead of a replacement. We also reserve the right to not accept additional orders that we think are likely to repeat the issue. Thank you for understanding this "small print" in our No Returns Necessary Guarantee. We are very lucky to work with the best, most honest customers in the entire world! We look forward to working with you for many years to come!
